Senior Manager, Member Engagement

About ITSA

For more than 30 years, the Intelligent Transportation Society of America (ITS America) has been a leading nonprofit uniting government, industry, and academia to champion policies and investments that make our transportation systems safer, more innovative, and more efficient. We work with agencies and industry leaders to advance technology-driven solutions that improve how people and goods move—enhancing quality of life, supporting a thriving economy, and maintaining America’s global competitiveness.

ITS America offers full benefits, a flexible hybrid work environment, and varied opportunities for coaching, mentoring, and development. We are a dynamic, innovative working environment focused on trust, accountability, and building a true sense of team.

Position Summary

The Senior Manager of Member Engagement is responsible for driving member engagement, renewal & retention, that strengthen ITS America’s growing member community. This position plays a key role in ensuring members realize the full value of their membership through proactive relationship management, delivery of benefits, and cross-collaboration with internal teams to elevate the member experience while providing exceptional customer service.